FREQUENTLY ASKED QUESTIONS
If you placed an order and did not receive an order confirmation, it may have ended up in your spam folder. If you did not receive a confirmation, please contact us.
You may cancel any JADORELLI order as long as the order status is in process. If your order status is shipped, it cannot be canceled.
Registered Customers: If your order has not shipped, please call and have your order number ready.
Non-Registered Customers: call to determine your order status. To cancel your order, please have your order number ready.
Jadorelli should meet or exceed your expectations. However, if for any reason you are not happy with your purchase, we offer the following return policy:
1. Return or exchange within 30 days of receiving your package.
2. Send us back the items in brand new condition, rings with tags attached and original packaging.
3. Items that have been worn, damaged, and/or altered will not be refunded nor exchanged.
4. All customized items, including customized size, engraved, customized color, are not returnable or exchangeable unless defective.
5. The buyer will be responsible for the return shipping cost.
*Please note that Packages returned without consent will not be accepted.
If you believe your order has been lost in transit, please contact us. We will arrange a replacement if we believe the package is not recoverable. We do not offer refunds due to lost packages.
Returns will be processed within 5 days upon receipt of your package. The refund will be issued either in the original payment method or via store credit as you requested. Once your refund has been issued, you will receive a confirmation email.